Page 49 - SAGT Sustainability Report 2023-2024
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SUSTAINABILITY REPORT 2020/21 47
GRI 406-1: Incidents of discrimination and CUSTOMER HEALTH & SAFETY CUSTOMER PRIVACY
actions taken
GRI 416-2: Incidents of non-compliance GRI 418-1: Substantiated complaints
It is SAGT’s intent to provide a safe and concerning the health and safety impacts concerning breaches of customer privacy
secure working environment that allows every of products and services and losses of customer data
employee the opportunity to be productive,
earn a fair income and develop their skill SAGT’s health and safety policy enshrines the The confidentiality of customers’ personal
set for career advancement in their chosen critical need to ensure the health and safety information is a priority and is maintained at
field, regardless of race, gender, nationality, of its customers. The Company’s HSMS has SAGT through a range of IT system controls,
religion, or any other factor. In 2019, SAGT also established separate standard operating and regular audits that ensure the adequacy of
introduced its Anti-Sexual Harassment Policy procedures to assure the safety of customers, security measures in place. The Sustainability
and Whistle-blowing Policy in 2019 – a first for agents of shipping lines and other third parties Division monitors any instances of loss of data
any organisation within the Port of Colombo. that visit SAGT premises. and privacy and customer complaints therein
During the period under review, there were on a quarterly basis.
no incidents reported under the Company’s The HSMS seeks to minimise any avoidable
whistle blowing policy. One incident recorded injuries and adopts preventative maintenance, The Company had not recorded any
under the Anti sexual harassment policy was hazard assessment and mitigation to provide a complaints with respect to breach of customer
reviewed and successfully resolved by the safe and secure environment while continuous privacy during the year under review.
Management during the year. engaging stakeholders to build a strong
safety culture. The Company also periodically SOCIO - ECONOMIC COMPLIANCE
GRI 407-1 Operations and suppliers in tracks and monitors its level of emergency
which the right to freedom of association preparedness and security protection along 419-1: Non-compliance with laws and
and bargaining may be at risk with any reported customer health and safety regulations in the social and economic
incidents. During the year, there have been area
SAGT stands by its employees’ right to no complaints filed against SAGT’s health and
freedom of association and any employee is safety practices by shipping lines and shipping SAGT conducts quarterly risk assessments to
therefore free to join an industrial association agents. track the Company’s performance with regard
and take industrial action when required, in to compliance with environmental, social and
conformance with the laws of the Country. However, in the year under review, 24 other regulatory requirements. During the year
During the year under review, 80.63% of violations were recorded of third parties not there were no significant fines imposed on
SAGT’s employees belonged to trade unions, adhering to SAGT’s health and safety policies. SAGT. SAGT defines significant fines as any
with which the Company maintains cordial Accordingly, the Company is working to fine over LKR 1 Million.
relationships. SAGT also intends to assess revamp its safety briefings for third parties
Freedom of Association risks in its supply entering the premises to reinforce their
chain partners in future. adherence to the Company’s safety SOP’s.
FORCED OR COMPULSORY LABOUR
GRI 409-1: Operations and suppliers at
significant risk for incidents of forced or
compulsory labour
No employee is made to work against his/her
will, nor are they made to work in the capacity
of bonded/forced labour. SAGT ensures that
no members of its workforce are subject to
corporal punishment or coercion of any kind at
the workplace.
During the year under review, zero instances
of forced and compulsory labour have been
recorded.